Frequently Asked Questions
Answers to common questions about annual maintenance contracts, emergency callouts, pricing, AC servicing and the areas of Al Ain we cover.
Company and process questions here. For service-specific questions, each service page carries its own.
About the company
Who are Reef Al Ghadeer?
Reef Al Ghadeer General Maintenance is a building maintenance, renovation, repair and cleaning contractor serving villas, residential property, commercial buildings and businesses across Al Ain. The work is led by two engineers — a mechanical engineer and a civil engineer — with 50 years of building services experience between them.
Are you licensed?
Yes. Reef Al Ghadeer General Maintenance is a licensed company, and we only take on work our licence covers. Lift maintenance, central chiller plant and anything else that needs a licence we do not hold is turned down at the quoting stage — not discovered halfway through the job.
Quotes and pricing
Is a quote free?
Yes. Survey and quote are free with no obligation.
Why won't you quote over the phone?
For simple callouts we will. For anything else, a phone quote is a guess, and guesses get revised upward when the crew arrives. We would rather spend thirty minutes looking and give you a number that holds.
Can the price change once work starts?
Only if the scope changes and you agree in writing. If we open something up and find a problem that was not visible at survey, we stop and tell you before continuing.
Do you publish your prices?
Not as a fixed price list. For anything beyond a simple callout we survey first and give a written quote, because a price given blind is a guess. Our pricing page explains what moves the number — access, condition, scope, materials and timing — and the written quote is what you pay unless the scope changes with your agreement.
Booking and timing
Do you offer emergency callout?
Yes. Emergency callout runs 24/7 for urgent problems such as water leaks, electrical faults and AC breakdowns. Call or WhatsApp 056 391 3800, describe what is happening, and we will tell you straight away whether it needs someone now or can safely wait for a scheduled visit. See emergency callout.
Do I need to be at the property?
For the survey, ideally yes — it is easier to agree scope face to face. For the work itself, many customers give us access and leave us to it. That is your call and we are comfortable either way.
How we work
Do you cover my area?
See areas we cover. If you are outside them, ask — we will give you a straight answer rather than quoting and rescheduling.
What if I am not happy with the work?
Tell us before the crew leaves if you can, or call us directly. We will come back and put it right. A maintenance company that argues about snagging is not one you would use twice, and we would rather fix it than win the argument.
Will you clean up afterwards?
Yes. Protecting the property before work starts and clearing the site afterwards is part of the job, not an extra.
Can you do several jobs in one visit?
Yes, and it is considerably cheaper than booking separately. If you have a list, send the whole list.
Contracts
What is an annual maintenance contract?
A scheduled arrangement covering agreed services across the year at agreed rates, with priority response. Usually cheaper than reactive callouts if you are calling more than twice a year. See annual maintenance contracts.
Do you work with landlords and property managers?
Yes — including turnaround between tenancies and reporting on properties the owner does not live near.
Do you work with businesses?
Yes. Offices, retail, warehouses, labour accommodation and hospitality, with documented visits and asset records. See facility management and HVAC maintenance.
Still have a question?
Call or WhatsApp 00971 56 391 3800, or email reefalghadeer26@gmail.com.
More questions
What areas of Al Ain do you cover?
We cover all of Al Ain, including Al Jimi, Al Muwaiji, Hili, Al Mutaredh, Asharej, Zakher, Sanaiya, Khatm Al Shiklah, Jebel Hafeet, Al Hayer and Al Wagan. Call us if your area is not listed — we will confirm straight away.
Do you handle both maintenance and renovation?
Yes. We do day-to-day maintenance — electrical, plumbing, AC, carpentry — and full renovation work including complete bathroom renovation, kitchen solutions and villa refurbishment. The same team handles both, so a small repair and a full renovation go through one point of contact.
How much does the work cost?
Cost depends on the job, the size of the property and the materials chosen. We give a clear quotation before any work begins, so you know the price up front.
Tell us what needs doing
Survey first, written quote second, work third. Nothing starts until you agree the scope and the price.